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Awards
April 23, 2015: Awarded as the #1 fastest growing company in the private sector in Atlanta, Georgia
by The Atlanta Business Chronicle.
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Routing and Re-Routing
A-1Express may re-route packages/shipments when the sender authorizes the re-route. A re-route is a request to change a delivery address from what was originally requested. Specifically, a re-route is:
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A change from one street address to another in the same city/state.
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A change from "Hold For Pick-Up" to a request for "Delivery".
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A change from delivery instructions to a request for "Hold For Pick-Up".
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A change from one "Hold For Pick-Up" to another in the same city/state.
We will determine the routing of all packages/shipments, including the mode of transportation used - air, ground or any combination thereof - in providing our services. We reserve the right to divert any package/shipment (including the use of other carriers) in order to facilitate its delivery.
Re-Routing Terms
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An additional fee will be billed to the account number specified for each re-routed package/shipment. This will not apply when a package intended for delivery is changed to "Hold For Pick-Up".
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To re-route a package/shipment, the sender must call and provide us with the A-1Express tracking number.
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If a recipient calls to re-route a package/shipment, they must provide us with the applicable A-1Express tracking number. We may, at our option, require the shipper to authorize and approve the re-routing.
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If the sender calls to re-route a shipment, the sender must provide us with the new destination address for the package, including a valid contact phone number for the recipient.
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We will attempt to honor the new delivery request, but our verification and handling procedures may result in delays. Our Guarantee Policy does not apply to shipments that are re-routed.
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Only ONE re-route will be allowed per package/shipment.
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We may require photo identification of the person authorized to pick up the package/shipment.
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