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Proof of Delivery
When requested, we will provide a copy of electronic delivery information for packages delivered within our primary service areas within 12 months of the shipping date. The information will be sent via e-mail, fax or United States Postal Service. We assume no liability for our inability to provide a copy of the Proof of Delivery (POD). Nor do we assume any liability for our inability to provide documentation of the Proof of Delivery (POD) phone call.
We may also provide Proof of Delivery (POD) on-line. We will, when requested, provide the recipient's name - along with other delivery information - for packages. The signature Proof of Delivery (POD) is available via A-1Expres's Online Ordering.
A Proof of Delivery (POD) phone call to the shipper, stating the time and name of the person who received the delivery, is also available upon request. This will constitute "Proof of Performance". Two attempts will be made to reach the shipper by phone within two hours of delivery. If the shipper cannot be reached by phone with either attempt, A-1Express will have no further obligation to the customer with respect to "Proof of Performance".