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April 23, 2015: Awarded as the #1 fastest growing company in the private sector in Atlanta, Georgia by The Atlanta Business Chronicle.
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Billing Terms

  1. Bill Sender means charges will be billed to the sender. The sender's A-1Express account must be current.

  2. Bill Recipient means charges will be billed to the recipient. (This should not be confused with C.O.D. service.) In order to choose this billing option, the recipient's A-1Express account must be current or the recipient must pay for the package at the time of delivery. If the recipient is billed initially and fails or refuses to make payment for the shipment, the charges may be re-billed to a third party. If not paid by the third party, any additional re-billing must be to the sender's account. The sender is liable for - and will be billed for - all charges and fees, plus all special handling fees in the event that a recipient or any third party does not pay.

  3. Bill Third Party means charges will be billed to someone other than the sender or recipient. Charges for shipments with the United States may only be billed to a third party in the United States. In order to choose this billing option, the A-1Express account number of the third party account must be current. If the third party fails or refuses to pay for the shipment, the charges may be re-billed to another party. Subsequent re-bills, however, will only be billed to the sender's account. If the party who is re-billed fails or refuses to pay, the sender is liable for - and will be billed - for all charges and fees, plus all special handling fees. If charges exceed the third party account's credit limit, the sender will automatically be billed for all changes.

  4. For Bill Recipient or Bill Third Party transactions, if the recipient or third party fails or refuses to pay the charges, refuses delivery or cannot be contacted, the sender is responsible for - and will be billed for - any and all charges. We may verify the method of payment for any shipment marked "Bill Recipient" or "Bill Third Party". We reserve the right to refuse any such shipment for which the method of payment cannot be verified.

  5. Your shipment may be delayed if we determine that it is billed to a A-1Express account number that is not in good credit standing. The guarantee will not apply in this case. (See Guarantee Policy for more details and limitations.)

  6. C.O.D. shipments may not be shipped "Bill Recipient" or "Bill Third Party". Shipping charges for C.O.D. shipments must be billed to sender's A-1Express account number.

  7. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO A-1Express, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES.

  8. A $20.00 special handling fee will be applied for any check or electronic funds transfer that is dishonored due to insufficient funds on deposit or incorrect/insufficient signature of the draw.

  9. Requests for re-billing will be accepted up to 60 days from the invoice date, not counting the invoice date. Re-bill requests will be accepted only for unpaid shipments. If we are unable to obtain payment on any transaction billed to a credit card, a $10.00 special handling fee will be charged.

  10. All remittances should be sent to the following address:

A-1Express Delivery Service, Inc.
PO Box 467307
Atlanta, GA 31146

  1. We reserve the right to audit shipments made via an automated shipping device to verify service selection and package or shipment weight. If the service selected or weight entered is incorrect, we may make appropriate adjustments to the invoice at any time.

  2. Senders are responsible for accurately entering shipment information online. because the number of packages and weight per package are critical for our ability to correctly invoice, if you fail to provide - or incorrectly enter - this information you will be billed based on our best estimate of the number of packages transported. You will also be billed for either the standard dimensional factor at the time of billing or a standard "default" weight-per-package estimate. If no service is marked, we will send your shipment via the A-1Express service selected by us at our sole discretion.

  3. A request for invoice adjustment or refund must be made in writing. The request may be noted on either the "Invoice Summary", "Invoice Remittance" or by an attached letter. The request must state the reason that you believe an adjustment or refund should be warranted and you must provide the A-1Express account number, the package tracking number, the date of shipment, the recipient's name, address and zip code. A credit under our Guarantee Policy will only be applied against charges for the shipment giving rise to the credit. NOTE: A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request.

  4. Overcharge means a charge based on an incorrect rate, an incorrect special handling fee, billing for the wrong type of service or billing based on incorrect package/shipment weight, waiting time or account numbers.

  5. Requests for invoice adjustments or refunds must be received within 90 days after the date of shipment if WE are responsible for the error. Requests for invoice adjustments and refunds must be received within 60 days after the original invoice date if YOU are responsible for the error. For adjustments due to a service failure or failure to provide timely package status, please see our Guarantee Policy.

  6. If you choose to send your invoice adjustment request separately from your remittance statement, please send it to the following address:

A-1Express Delivery Service, Inc.
ATTN: Accounts Receivable
PO Box 467307
Atlanta, GA 31146

  1. For additional information or assistance regarding billing issues, please contact our Accounts Receivable department at 877.219.7737 or toll free at 877.219.7737 from 9:00 AM to 5:00 PM (ET), Monday through Friday.

  2. The shipper is responsible for all reasonable costs incurred by A-1Express in attempting to obtain payment on any transaction. Such costs include - but are not limited to - attorneys' fees, collection agency fees, interest fees and court costs.